Attention: All returns must be previously authorized by us.

DO NOT send products to us without our permission.

Contact us, our team will show you the easiest and most convenient way to return the products to us and get a refund as quickly as possible!

Right of Withdrawal and Return Policy

1. Withdrawal from Product Purchase

As a consumer, you have the right to withdraw from your purchase and return a product for a variety of reasons, each of which is subject to specific conditions. Below you’ll find the applicable Purchase and Return Conditions for each case. Customers must read and accept these conditions before completing an order on our website.

1.1 Timeframe for Exercising the Right of Withdrawal

You have 14 calendar days to exercise your right of withdrawal:

For individual products: from the day you or a person nominated by you receives the product.
For orders containing multiple products: from the day you receive the last product.

1.2 How to Exercise Your Right of Withdrawal

You can exercise your right of withdrawal by informing us of your decision through one of the following methods:

Personal Area on the website:

- Log in to your account on maantaoutdoor.co.uk and go to the “Order History and Details” section
- Select the product you wish to return and submit a return request
- Wait for the approval of your request and follow the instructions provided

Website maantaoutdoor.co.uk:

- Visit the Contact Us page and fill out the form selecting “Return Request” as the reason
- Wait for the approval of your request and follow the instructions provided

1.3 Return Conditions and Costs

The consumer must return the products to Maanta by Bega Srl without undue delay and in any case within no more than 14 calendar days from the date on which the decision to withdraw from the contract is communicated. The deadline is deemed to be met if the goods are returned before the 14-day period has expired. The direct costs of returning the goods will be borne by the consumer.

Return shipping costs:
Return shipments will be authorised and arranged by Maanta by Bega Srl. A return label will be provided and a fee of £199 per parcel will be deducted after inspection of the goods.
Packaging:
Products must be returned in their original packaging, in perfect condition and without handling beyond what is necessary to establish their nature and functioning. Items must be returned complete with all accessories and packaging as delivered.
Damage and liability:
Maanta by Bega Srl reserves the right to reduce the refund amount in cases of handling that goes beyond what is necessary to determine the nature, characteristics and functionality of the product.

If any of the above conditions are not met, Maanta by Bega Srl reserves the right to refuse the return or to issue only a partial refund of the amount paid.

1.4 Refund

The refund will be issued within fourteen (14) days from the date the returned goods are received, using the same payment method used for the purchase. Please note that the customer is responsible for any risks associated with return shipping.

1.5 Limitations to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Custom-made or personalised products: for example shade sails, canopies or roller shades made to order (specific sizes, colours, logos or other custom features) are excluded from the right of withdrawal.
Additional services already provided: such as bespoke consultations, technical site visits or installations

1.6 Effects of Withdrawal

Exercising the right of withdrawal terminates the contract, requiring both parties to return the products and issue refunds, and also to cancel any related ancillary contracts.

2. Complaints

2.1 Product Damage or Breakage During Shipping

The goods must be inspected by the customer at the time of delivery.

If the goods are accepted by a third party on behalf of the purchaser, the purchaser must ensure they are aware of the need to inspect the goods. The purchaser will be held responsible for any damage or loss should the third party sign without checking the shipment properly.

Visible damage: If the parcel, packaging or wrapping appears visibly damaged due to transport, the customer must report it to Maanta by Bega Srl within 14 calendar days of receipt so that a claim can be filed with the courier.
Concealed damage: Concealed damage refers to defects or issues with the goods that are not visible at the time of delivery due to intact external packaging. In these cases, you must report the issue to Maanta by Bega Srl as soon as possible and no later than 14 calendar days after receiving the parcel, so that a claim can be filed with the courier and a suitable solution found.

The customer must report the damage to Maanta by Bega Srl by completing the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing the following information:

Photo of the damaged item inside the original box, including all original packaging material. The image must clearly show the positioning of the goods and the packaging materials inside the box.
Photo of the internal packaging material used in the box (e.g. bubble wrap, polystyrene, cardboard dividers, etc.).
Close-up photo of the shipping label showing the tracking number (ensure the number is legible).
Two photos of the parcel from different angles, showing all six sides:

- One photo must show the top and two sides.
- The second photo should show the bottom and the opposite sides.

IMPORTANT: The customer must keep the parcel and its contents as they are, without disposing of anything, in case the courier needs to inspect it.

2.2 Missing Items or Shipping Errors

If an item is missing or incorrect in the shipment, or does not match the specifications stated on the website, the customer must report the issue no later than 14 calendar days after receipt of the goods.

The customer can report missing items or shipping errors by filling out the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing all necessary details, including the order number and a description of the missing or incorrect item.

If a different item than the one purchased has been delivered, Maanta by Bega Srl will cover the cost of collecting the incorrect item and delivering the correct one.

2.3 Lost Parcel

The customer must report the issue as soon as possible and within a maximum of three (3) days from the estimated delivery date provided in the order confirmation.

You can report a lost parcel by filling out the contact form on the maantaoutdoor.co.uk website, selecting "Claim" as the reason and providing all necessary details, including the order number and a description of the issue encountered.

Maanta by Bega Srl commits to handling the request as quickly as possible. The customer must wait for a response from the courier, which typically takes at least ten (10) working days. Within this period, Maanta by Bega Srl will inform the customer of the outcome of the investigation. Please note that, in the case of a lost parcel, Maanta by Bega Srl cannot be held responsible; however, we will do everything possible to support the customer and help resolve the issue.

3. Warranty

3.1 Limited Warranty

All products are sold by Maanta by Bega Srl SB, Strada Statale 11, KM 331, Gambellara - 36053 (VI), Italy.

Unless otherwise specified in the product's technical data sheet, the warranty period is two (2) years.

All Maanta by Bega Srl products are covered by the statutory 2-year warranty against manufacturing defects or non-conformities not caused by misuse, in accordance with consumer protection laws.

If an issue arises, customers can submit a claim using the dedicated form on the website, selecting “Claim” and attaching the required documentation (description, photos, proof of purchase).

Customers must inspect the products upon delivery and report any issues within two months of discovery.

The warranty does not cover damages caused by misuse, incorrect installation, normal wear and tear, or modifications to the product.

IMPORTANT: This warranty is valid only if the product is used correctly and in accordance with the provided instructions. Installation requirements may vary depending on the type of surface, anchor points, local wind conditions, etc.

This warranty guarantees that all newly manufactured products (shade sails, poles, wall fixings and base plates) match the specifications listed at the time of delivery. A defect is considered valid only if the product's quality or usability is significantly compromised.

This warranty excludes any damage or defects caused by improper use or failure to follow installation and usage instructions. Normal wear is not covered. Furthermore, products that have been altered, repaired, or are no longer in their original condition are not eligible for warranty coverage.

We encourage you to consult the exclusion list below, which outlines product characteristics that do not constitute defects and installation conditions required to validate the warranty.

If the claim is deemed valid, Maanta by Bega Srl will, at its discretion, repair or replace the product within a reasonable timeframe.

The warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Exclusions

The warranty does not cover damage or defects resulting from the following circumstances:

a. Weather Conditions and Force Majeure:

Damage caused by strong winds, storms, hurricanes, hail, snow, lightning or other extreme weather events.
Tears, deformations or structural failures caused by adverse weather conditions.
Damage caused by water accumulation on surfaces not properly angled for correct drainage.

IMPORTANT (for all products installed or exposed outdoors):
Do not leave products unattended during adverse weather. In the event of strong wind, heavy rain, hail or similar conditions, the product must be disassembled or secured to prevent damage. Failure to follow this guideline will void the warranty.

Note for Shade Sails:
Shade sails must always be installed with proper tension and an adequate slope to ensure efficient rainwater runoff and avoid pooling. Installing sails without sufficient slope or inadequate tension may result in deformation, damage or collapse, which are not covered under warranty.

b. Improper Use, Negligence and Incorrect Installation:

Damage resulting from misuse, negligence, abuse or use for purposes other than those intended.
Incorrect installation or failure to comply with the provided instructions.
Structural or functional damage caused by improper installation of supports, anchors or accessories.
Damage resulting from unauthorised modifications, repairs or additions without written approval.
Malfunctions or defects caused by inadequate maintenance or failure to follow maintenance guidelines.

c. Accidental Damage and Third-Party Causes:

Defects or damage caused by accidents or third parties.
Damage resulting from theft, loss, or proximity to external risk sources unrelated to product quality (e.g. barbecues, fireplaces, ovens, electric cables, irrigation systems, plants, etc.).
Damage from direct heat, sparks or embers from open flames.

d. Aesthetic Aspects, Wear and Natural Material Effects:

Normal wear and tear due to sun exposure, weather conditions, and extended use.
Superficial scratches, discolouration, or surface corrosion of metal or textile parts that do not compromise functionality.
Creases, undulations, micro-perforations, rubbing marks or aesthetic alterations that do not affect product performance.
Changes in chemical composition, tonal variations or discolouration due to UV exposure or other environmental factors.

e. Damage from Chemicals or Excessive Stress:

Damage caused by exposure to chemicals (including chlorine) or contact with aggressive substances.
Damage from over-tensioning, mechanical friction or exposure to open flames.

f. Limitations of Liability:

Indirect or consequential damages of any kind, including personal injury, property damage or damage to surrounding objects.
The warranty does not cover any costs for removal, reinstallation or mounting of products or replacement parts.
Any further claims by the customer beyond those expressly covered under this warranty are excluded.

Warranty Limitations

All warranties and conditions (whether express or implied, statutory or otherwise) relating to the Product or its supply are expressly excluded, and Maanta by Bega Srl shall not be liable for any loss or damage suffered by any person (including the purchaser of the Product) arising from or in connection with the Product or its use (including losses or damages due to negligence by Maanta by Bega Srl or attributable to it). Where liability for breach of warranty or condition, or any other liability imposed on Maanta by Bega Srl by law, cannot be excluded but can be limited, Maanta by Bega Srl’s liability shall be limited to the maximum extent permitted by law. Where multiple limitations are available, Maanta by Bega Srl shall choose, at its sole discretion, the applicable limitation.

The company shall not be liable for incidental, consequential, special, liquidated, exemplary or punitive damages, or for loss of income, profits, use or goodwill, whether arising in contract, tort (including negligence), or under any other legal theory, in connection with a breach of this warranty or relating to the sale, installation, maintenance, use, operation or repair of any product or service. In no case shall the company’s liability exceed the purchase price of the product or service in question.

Please Note

Colours of our fabrics may vary depending on the screen display.

The actual size of shade sails may differ from the specified dimensions. Sails are measured from eyelet to eyelet and, unless otherwise stated, are concave, meaning the edges curve inward. It is essential that the sail is installed correctly and with proper tension: slight size variations should not be a concern, as proper tensioning is key to both performance and aesthetics.

3.2 Safety Warnings and Installation Instructions

Shade sails must be installed securely and evenly tensioned to reduce the impact of wind on the fabric.
Loose or poorly tensioned fabrics may suffer premature wear due to mechanical stress.
Soft or sagging fabric can result in malfunctions and lead to further damage.
These issues are not caused by UV exposure and are not covered under warranty.
Regular maintenance is essential to keep the fabric properly tensioned.

While all Maanta by Bega Srl structures are tested for weather resistance, we do not recommend or guarantee the use of sails in wind conditions that exceed the specified limits (see product data sheet).
The warranty is only valid if the product is securely anchored using a suitable system.

We do not cover damage caused by contact with the ground, external objects, extreme weather events or other force majeure circumstances.

We strongly recommend removing the sails when not in use.

The warranty only covers safe, reasonable use in accordance with the product guidelines.

Fixing systems must be chosen according to the type of wall and must be installed correctly and securely.

Maanta by Bega Srl products must be used with due regard for weather conditions. Particular caution should be taken in the presence of wind.
We do not recommend or guarantee the use of sails in strong winds or beyond specified thresholds.
Sails should be dismantled when left unsupervised.
The warranty does not cover damage caused by:

Wind
Fire
Theft
Vandalism
Improper use

3.3 Factors to Consider Before Installation

Space and dimensions for anchoring
Size and shape of the sail
Strength of existing structures
Sun direction and angle
Feasibility of using fixing poles
Distance from barbecues, ovens, electric/telephone cables, irrigation systems, plants, etc.

There may also be specific conditions depending on the installation context.
Sails must never be left free to move, to prevent fabric damage.
They must not be used for walking on, as hammocks or trampolines, or for any purpose other than their intended use: providing sun or rain protection.
The Maanta by Bega Srl shade sail is designed to offer UV protection and comfort in residential settings.
Proper tensioning and anchoring are essential for safety and the durability of the structure.
Check regularly. Exposure to chemicals such as chlorine can damage the fabric.
Before using chemical products nearby, contact Maanta by Bega Srl's technical support team.
Do not light fires under or near the sail.
Temporarily remove the sail in the event of storms, strong winds or snowfall.
Sails should always be taken down if they cannot be protected from sudden weather changes.
As wind speeds are unpredictable and gusts can be very strong, we always recommend removing waterproof sails.
The warranty is valid only if the user does not modify any tensioning systems or components.
The customer is responsible for the design, permits, engineering and/or construction required for installation.
Any damage caused by incorrect installation (including but not limited to: engineering errors, missing permits, poor construction, inadequate materials, etc.) is excluded from the warranty.

FAQ – Frequently Asked Questions about Returns, Claims and Warranty

Right of Withdrawal

1. How long do I have to exercise my right of withdrawal?
You have 14 calendar days from delivery to notify us of your decision to withdraw.

2. How can I request a return?
You can exercise your right of withdrawal via:

Personal account on Maantaoutdoor.co.uk: log in, go to “Order History and Details”, select the product and submit your return request.
Contact form on Maantaoutdoor.co.uk: visit the Contact Us page, select “Return Request” and fill out the form.

3. Who pays for return shipping?
Return shipping costs are borne by the customer. However, original delivery costs will be refunded only if you return the entire order.

4. In what condition must the returned product be?
The product must be:

In its original packaging and in perfect condition.
Complete with all accessories included at the time of delivery.
Unused beyond what is necessary to verify its nature and functioning.

5. How long does it take to receive a refund?
The refund will be issued within 14 calendar days from receipt of the returned product, using the same payment method as used for the purchase.

6. Can I return a personalised product?
No, personalised or made-to-measure products (such as shade sails, covers or curtains with custom dimensions, colours or logos) are not eligible for withdrawal.

Transport Damage and Shipping Errors

7. What should I do if the parcel arrives damaged?
If the parcel or packaging is visibly damaged on delivery, report the issue by completing the contact form on Maantaoutdoor.co.uk and selecting "Claim".

8. What is considered hidden damage?
A hidden damage refers to a defect or issue with the goods that is not visible upon delivery because the external packaging appears intact. In this case, submit a claim using the contact form on Maantaoutdoor.co.uk and select "Claim".

9. What information should I provide for a transport damage claim?

Photos of the damaged goods inside the original box, with all padding included.
Photos of the packaging material (bubble wrap, polystyrene, cardboard dividers, etc.).
Close-up photo of the shipping label showing the tracking number.
Photos of the parcel from multiple angles, clearly showing all six sides.

10. What happens if an item is missing or incorrect in the shipment?
Report the issue within 14 calendar days by completing the contact form on Maantaoutdoor.co.uk, including your order number and a description of the missing or incorrect item.

Warranty and Claims

11. What issues are covered under warranty?
The warranty covers:

Manufacturing defects
Abnormal deterioration with use, not consistent with normal wear and tear
Assembly issues caused by product defects

12. How can I file a warranty claim?
Complete the contact form on Maantaoutdoor.co.uk, selecting "Claim" and attaching the following:

Photos and/or videos clearly showing the product defect.
Detailed description of the issue encountered.

13. What if the issue is due to improper use of the product?

If the product is found to be fully functional and free of defects, and the issue is caused by misuse, the warranty claim will not be accepted.

14. Where can I find the list of warranty exclusions?

Please refer to the Warranty Terms for the full list of warranty exclusions and applicable conditions.